Terms & Conditions

  • A regular journey is from one pick up address to the airport or vice versa, additional pick ups and drop offs will be charged at extra cost. Please ensure that Lukso Travel office staff are informed of any extra requirements at the time of booking.
  • Lukso Travel does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances. Advice can be given regarding transfer times from pick up to drop off, however this is intended for the purpose of indication, Lukso Travel can accept no responsibility for missed connections of any description.
  • Lukso Travel will take no responsibility for refund of costs to any passengers who do not wait for their driver and take alternative transport.
  • Lukso Travel reserve the right to charge waiting fees for any events in which the driver has had to wait for an hour outside of the scheduled booking. Waiting fees start at £30 per hour.
  • If the client is a “no show” they will be liable of a call out fee of at least £50.00
  • Please ensure that the flight arrival day and time given to the Lukso Travel office staff, is the time of arrival in to the UK airport NOT the airport departure time. Incorrect information resulting in Lukso Travel carrying out a secondary journey will result in additional charges.
  • If a pick up is from an airport the driver will meet all clients in the airport arrivals area in all terminals unless previously arranged.
  • At the time of opening an invoicing account, you will be advised of your payment terms.
  • All bookings are liable to late cancellation fees, any cancellations of less than 12 hours notices will be charged in full.
  • Late changes to bookings will be accommodated where possible.
  • Any damage or theft of amenities included within the car will be charged to your account or payment details for the total amount of damage caused.
  • Drivers reserve the right to disconnect the WiFi, should the passenger break terms of fair usage.
  • By registering an account with Lukso Travel, you are consenting to receive our offers and promotions via email.
  • Lukso Travel staff reserve the right to amend any pricing that is generated through the website.
  • Any offer coupons must be used online unless otherwise stated
  • Only one offer can be used per booking
  • If the client does not show within reasonable time and at the designated pick up area, full cost of the booking and any waiting time shall be charged and paid by the client.
  • Soiling the vehicles will be charged at £200, to account for the time the vehicle will be off the road, undergoing cleaning.
  • Lukso Travel reserve the right to change your vehicle or driver at any time if at all necessary for reasons beyond our control. 
  • Lukso Travel and our drivers have the right to refuse to carry any client who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, the vehicle or any other passenger(s).
  • Lukso Travel maintain a strict no smoking policy in all of our vehicles. 
  • Free trips consists of a return trip to either Heathrow Airport, Gatwick Airport or Southampton Airport.
  • Client/business must complete 50 trips within 12 month after trail or charges will apply.